Shipping Information
Most orders [for in-stock products] are shipped within 1-2 business days.

Shipping Methods, Delivery Time & Costs
The following methods are offered to our customers. They are displayed on the checkout pages in the order shown here.

Standard Shipping - US Delivery Only (4-10 days)
Standard Shipping - Outside USA (12-21 days)
Worldwide Express Delivery (3-4 days) (For deliveries worldwide)
Pakistan Delivery (No shipping charge)

1) Standard Shipping - US Delivery Only (4-10 days) - Delivery time: 4-10 business days
Option to be selected when the order is for delivery within the continental United States. Registered Airmail, UPS, USPS, FEDEX & DHL are the shippers used for this shipping option. Selection of shipper is at our discretion. Customers will be able to keep track of their orders whenever online tracking is available (depends on the shipper we choose to ship the order).

The total shipping charge will be displayed on the last page of the order form, before you submit your order. Shipping cost for this option will range from US $3.85 - US $11 depending on the total weight of the order. Once the shipping cost reaches US $11, we will manually upgrade the shipping option to Worldwide Express Delivery and makes sure that the order reaches you within 3-4 business days.

2) Standard Shipping - Outside USA (12-21 days) - Delivery time: 12-21 business days
Option to be selected when the order is for delivery outside of the continental United States. Registered Airmail, USPS, FEDEX & DHL are the shippers used for this shipping option. Selection of shipper is at our discretion. Customers will be able to keep track of their orders whenever online tracking is available (depends on the shipper we choose to ship the order).

The total shipping charge will be displayed on the last page of the order form, before you submit your order. Shipping cost for this option will range from US $4.50 - US $11 depending on the total weight of the order. Once the shipping cost reaches US $11, we will manually upgrade the shipping option to Worldwide Express Delivery and makes sure that the order reaches you within 3-4 business days.

3) Worldwide Express Delivery (3-4 days) (for deliveries worldwide) - Delivery time: 3-4 business days
Option available for deliveries all over the world. This option will guarantee* order delivery within 3-4 business days from the time the order is placed. EMS, UPS, FEDEX & DHL are the shippers used for this shipping option. Selection of shipper is at our discretion. In most cases online tracking will be available for this shipping option.

*Wordwide Express Delivery (3-4 days) Guarantee: If order is not delivered within 4 business days, shipping cost will be refunded upon customer's request. Customer(s) will need to email us to claim this refund.

A flat rate of US $11 will be charged as shipping cost when this option is selected, no matter how many products are ordered together.

4) Pakistan Delivery (No shipping charge) - Delivery time: 1-2 days (unless requested otherwise)
Option to be selected when the order is for delivery within Pakistan. Local Pakistani couriers are used for this shipping option. Online order tracking will not be available for Pakistan delivery, however delivery confirmation details will be emailed to our customers within 24 hrs after the order is delivered.

There is no shipping charge for Pakistan delivery.

Important: For products [for eg., Urdu Digests, Custom-made Kurta Shalwar, "Urdu Books by Author" etc.] where a special delivery time has been mentioned, this delivery time will override the delivery time promised by the above shipping options.

Returns Policy
You may return most items sold by Dukandar.com within 10 days (30 days for orders placed from outside US) of delivery for a full refund only if the items received by you are damaged (during shipment), defective or not the items that you ordered. We'll also pay the return shipping cost if the return is a result of our error.

In case of an incorrect item being returned, full refund will only be given if the item is returned in its original condition. If the item is returned in a damaged state, only partial or in some cases, no refund will be given.

Refunds will be issued after the items have been returned to us.